Question What sizes do you offer?
Answer

We offer a wide range of sizes from XS to XL and sometimes plus sizes. Please refer to our detailed size guide on each product page to find your perfect fit.

Question How do I know which size to choose?
Answer

Check the size chart provided on each product page. If you’re between sizes or need help, contact our support team for personalized advice.

Question What is your return policy?
Answer

 

We accept returns within 14 days of delivery for unopened and unworn items with tags attached. Due to hygiene reasons, lingerie items cannot be returned once opened.

Question How long does shipping take?
Answer

 

Shipping times vary depending on your location. For orders within the UK, expect delivery within 3-5 business days. International orders may take 7-14 business days.

Question How can I track my order?
Answer

 

Once your order ships, you will receive a tracking number via email. Use this to monitor your package’s progress on the carrier’s website.

Question Do you offer international shipping?
Answer

Yes, we ship worldwide! Shipping fees and delivery times vary by country.

Question What payment methods do you accept?
Answer

 

We accept all major credit and debit cards, PayPal, and other secure payment options at checkout.

Question Can I change or cancel my order?
Answer

 

Orders can be modified or canceled within 2 hours of placing them. Contact our customer service immediately for assistance.

Question Is my personal information secure?
Answer

 

 

Absolutely. We use industry-standard encryption to protect your data and never share your information with third parties without consent.

Question How do I contact customer support?
Answer

 

You can reach us via email at hello@luvev.co.uk or through our contact form on the website. We aim to respond within 24 hours.